Viome
Viome Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viome has 3.2 star rating based on 21 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend Viome to a friend or colleague.
- Rating Distribution
Pros: Sounds great, Supplements seem to work.
Cons: Expensive and really slow, Many, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viome has 3.2 star rating based on 21 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend Viome to a friend or colleague.
- Rating Distribution
Pros: Sounds great, Supplements seem to work.
Cons: Expensive and really slow, Many, Poor customer service.Recent recommendations regarding this business are as follows: "Try another product from a competitor like Gut Zoomer", "Do delete the files until the customer has been notified", "ask if it is all you need is to pay the shipping fee, otherwise you will probably find problems with clearance issues", "I can’t make a recommendation right now I haven’t completed the process", "Do not purchase".
Most users ask Viome for the delivery of goods as a solution to their issues.
Review authors value the most Customer service and Reliability. Consumers are not pleased with Insurance Plans Acceptance. The price level of this organization is medium according to consumer reviews.
Top Viome Reviews
"I had a problem with my shipment. This was a mistake on my end. But Viome took care of me without hesitation. Very professional and understanding."
Im very happy and satisfied with the product and the company. You can tell that they really care about your satisfaction. User's recommendation: I highly...
"Poor Customer Service"
Four months after the first test, I took a second one to see if there was any improvement. The second test results showed someone else's results. The review...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Customer Service
Four months after the first test, I took a second one to see if there was any improvement. The second test results showed someone else's results.
The review showed the elimination of grains due to self reported allergies, however, I am not allergic to grains so I know it wasn't my test result.
I called Viome to see if they would correct for this and they took off the grains from the food list, which was not the resolution I was looking for. I called a second time to resolve the issue and was told they would get back to me within 24 to 48 hours and I am still waiting.
- Sounds great
- Poor customer service
- Poor execution
Preferred solution: Full refund
User's recommendation: Try another product from a competitor like Gut Zoomer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
My videos were deleted
I'm trying to look at the videos at my house but they just disappeared. I really need the videos because somebody came to my house and stole some items, and the video showed the vehicles on camera.
Please send me the videos for May 22, 2024. I would really appreciate it because without the videos I can't identify the perpetrators.
User's recommendation: Do delete the files until the customer has been notified
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The test costs $300. The recommendations $199 monthly. This is for folks with discretionary income.
Nothing happened. I got in touch with the company via PISSED consumer otherwise theres no way to contact them.
I got my results after two tries. Its a very, very long process. The first one got lost at the post office, but they were gracious enough to send out a new one. Thats great.
But Theres no way to cancel and I got my recommendations and The first formula recommendation is $199 and thats on a monthly basis. Thats why the score is low for me.
I understand it? I just cant pay for it.
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund request
My test sample was stopped at the US customs and was returned and i asked for a refund that was issued from Viome
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not recieved my kit
I got a confirmation emsil on Feb 8 to get a gut health kit but I have not heard anything else or recieved a kit
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milan, Lombardy
My kit is blocked due to clearance reasons.
I am writing to express my dissatisfaction as my order is currently blocked at the airport due to clearance issues, despite my payment for shipping services. I believe resolving such matters falls under your responsibility. Prompt action to rectify this situation is highly expected.
User's recommendation: ask if it is all you need is to pay the shipping fee, otherwise you will probably find problems with clearance issues
New York, New York
I only rated what I’ve experienced. I cannot speak to anything I haven’t connected with.
I contacted Viome and the customer service was exceptional. There is a problem with the return of my specimens from the post office.
I cant reach the post office and Viome tried as well and decided to send me a new test.
Well see what happens but I thought it was an awesome opportunity to give me a new test considering their cost. I would have rather cancel the test because they asked a whole Lotta questions that I thought the test results would answer.
User's recommendation: I can’t make a recommendation right now I haven’t completed the process
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cannot access app.
To install the Viome app, it needs Touch ID to install and my thumbprint is not working. I have tried many times.
The customer service rep I have been in contact before is Christine.
Preferred solution: Access to app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Alamos, New Mexico
Refund for Afirm
I ordered 1 kit and then received multiple kits and was charged. When I tried to get my refunds they continued to charge me currently still dealing with this.
- Many
Preferred solution: Full refund
User's recommendation: Don’t get these products
Laguna Hills, California
One On One Consultation
I just called Viome to see if I could speak with someone to go over my results with me and they dont have anyone to explain your test results. I got back some concerning results and Im not a GI doctor who can interpret what the things mean.
What a ridiculous concept to charge people for a gut test and have no one available to be able to explain your outcome. Complete waste of money!
User's recommendation: Do not purchase
Houston, Texas
I had a problem with my shipment. This was a mistake on my end. But Viome took care of me without hesitation. Very professional and understanding.
Im very happy and satisfied with the product and the company. You can tell that they really care about your satisfaction.
User's recommendation: I highly recommend Viome. Outstanding quality
Toronto, Ontario
I had my issue resolved.
I had an issue getting the Viome app. After several tries, I contacted Viome and after a couple of emails, I still could not install the app. I was informed I could get all the information I needed through their website, and I did.
User's recommendation: Customer service is excellent.
Meridian, Mississippi
Having CC problems
I had to update my CC a couple times now because every time I do it still reverts back to the old expired one and pauses my viome orders, causing delays. Customer service was great and other than that small issue everything has been incredible. I recommend viome to all.
Hospitals, Clinics and Medical Centers Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Supplement order issues
Just a bit of confusion about when my orders were coming. All issues were resolved quickly and efficiently
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwalk, Connecticut
Change my email id
Customer service was able to resolve my access issue within minutes. Great service and customer experience!
User's recommendation: Call customer service directly
Tampa, Florida
About recent order
I Thought there was a discount since my husband had been a subscriber.
I was unable to get the discount..
The customer service was helpful.
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